Made-to-order products cannot be canceled, returned or exchanged due to customer's convenience . Please note that cancellations and refunds are not possible in the following cases.
・Cancellation after product production and shipment ・Size exchange ・After opening the product ・After trying on the product
If the product has not yet been produced, we will do our best to accommodate cancellations and color/size changes, so please contact us using the inquiry form . We may not be able to respond after the start of production.
In addition, if there is an obvious defect in the delivered product, we will immediately exchange it.